Hyundai Santa Fe: Emergency situations / Towing

Towing service

[A] : Dollies

If emergency towing is necessary, we recommend having it done by an authorized HYUNDAI dealer or a commercial tow-truck service.

Proper lifting and towing procedures are necessary to prevent damage to the vehicle. The use of wheel dollies or flatbed is recommended.

For 2WD vehicles, it is acceptable to tow the vehicle with the front wheels on the ground (without dollies) and the rear wheels off the ground.

If any of the loaded wheels or suspension components are damaged or the vehicle is being towed with the rear wheels on the ground, use a towing dolly under the rear wheels.

When being towed by a commercial tow truck and wheel dollies are not used, the rear of the vehicle should always be lifted, not the front.

For 4WD vehicles, it must be towed with a wheel lift and dollies or flatbed equipment with all the wheels off the ground.

NOTICE

Do not lift the vehicle by the tow fitting or body and chassis parts. Otherwise the vehicle may be damaged.

CAUTION

• Do not tow the vehicle with the rear wheels on the ground as this may cause damage to the vehicle.

• Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.

When towing your vehicle in an emergency without wheel dollies:

• Vehicle without EPB

1. Place the ignition switch in the ACC position.

2. Place the shift lever/button in N (Neutral).

3. Release the parking brake.

• Vehicle with EPB

1. Release EPB before turning off the engine.

2. Place the ignition switch to the OFF position.

3. Change the gear to N (Neutral) while pressing the brake pedal.

4. Place the ignition switch to the ACC position.

CAUTION

Failure to shift the gear to N (Neutral) may cause internal damage to the transmission.